• If you do not see the camera among available Wi-Fi access points and cannot connect to it, turn Wi-Fi on your smart device off and back on before you try anything else. 
  • If your connection to camera from Survey seems to timeout, ensure your phone or tablet is still connected to the camera. It is possible that your phone or tablet connected to another access point, such as your home Wi-Fi router, if it had it saved previously.
  • If when trying to connect to camera, you get a message about incorrect password and you know the password was entered correctly, try forgetting the camera from your smart device’s list of Wi-Fi access points. If you do not remember the password, you will need to do factory reset (see camera manual).
  • If your Wi-Fi connection to the camera works, but is slow, try changing Wi-Fi channel in Survey's Manage tab to Auto. 
  • If you connection worked, but then stopped, try to return to the location in the house where it worked last and connect to the camera again and change WiFi channel to Auto.
  • If you want to set WiFi channel manually, the best channels are usually 1, 6 and, 11. The optimal Wi-Fi channel depends on the Wi-Fi environment in a particular location and on how many other Wi-Fi devices are transmitting on different channels at the current moment. You can use a free Android Wi-Fi Analyzer app to survey the Wi-Fi environment. Apple does not allow such apps on their devices.
  • If you still cannot connect to the camera and are on Android phone, try turning off cellular data.