Support Desk

This article explains how to update your iGUIDE camera’s firmware. It is important to update the camera’s firmware to take advantage of new features and bug...

This article is here to help explain how to shoot partial panos.  Partial panos were first supported with Stitch v6.2.0. It’s a good practice to schedule r...

USB Flash Drive Usage Tips Choose a USB drive that is mechanically compatible with IMS-5 and is narrow enough to be fully inserted into the USB port thro...

IMS-5 features in-camera three-exposure HDR processing using a modified Exposure Fusion algorithm. When choosing the exposure bracket parameters, the goal i...

If you are having WiFI connectivity issues, please try the below steps or solutions. Some issues occur because your smart device wants to connect to th...

This article will give some helpful tips on creating iGUIDEs for large spaces. It can be surprisingly easy to shoot large spaces over 100k square feet if a ...

This article refers to the usage of the IMS-5 only and will give an explanation of the new auto exposure and auto white balance functions. These two upd...

Click in the Flow-Chart area to zoom/explore and find resolutions to common & known IMS-5 System & Survey issues. Handy Shortcut Keys: Left-Cli...

For professional real estate photography, generally, you’ll find it’s best to take photographs using your dedicated camera with an appropriate lens. Fisheye...

This article is to help fix any problems related to the Survey app while out in the field. The URL for Survey is 192.168.5.1 When experiencing any p...